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Delivery Information

Delivery Information

SHIPPING POLICY
 
Our Same Day Shipping Guarantee
We promise to ship your order on time. Order any product with availability "In Stock" before 1 pm Eastern Time (10 am Pacific Time), and we will ship your order same day that it was placed (business days only, orders made on Saturday, Sunday, and holidays will be shipped on the next business days). All orders placed after 1 pm EST will ship the following business day.
 
 If we fail to ship your in-stock purchase on time, email us for a coupon, good for 1 year, for 20% off your next order.
 
SHIPPING OPTIONS
We understand how important it may be to get your order delivered fast. You may be leaving on a cycling tour, purchasing a gift, or simply excited to finally take your smartphone out on a ride. Therefore, we offer expedited as well as standard shipping options both within the United States and Internationally.

Domestic (USA) Shipping Options

FREE Standard (fast)
Arrives in 2-5 business days. When we say "fast", we mean it! Over 90% of Standard orders are delivered within 2-3 business days.

Priority (2 day)
In-stock orders placed before 1 pm EST will be delivered within two business days. In-stock orders placed after 1 pm EST will be delivered in three business days. Business days are Monday through Friday.

Express (overnight)
In-stock orders placed before 1 pm EST will be delivered on the next business days. In-stock orders placed after 1 pm EST will be delivered within 2 business days. Business days are Monday through Friday.

We ship anywhere within continental United States, Hawaii and Alaska, Puerto Rico, PO Boxes, and APO/FPO addressed. The rates and estimated delivery times above apply to continental United States only.

International Shipping Options

Priority (10-14 business days)
International orders shipped Priority Expedited are typically delivered within 10-14 business days. In some cases, it may take a few more days, depending on the speed of delivery of your local postal service. Business days are Monday through Friday.

Express (5-8 business days)
International orders shipped Express are typically delivered within 5-8 business days. In some cases, it may take a few more days, depending on the speed of delivery of your local postal service. Business days are Monday through Friday.

 We ship worldwide to the following destinations:

North America - Canada

South America - Argentina, Brazil, Costa Rica, Mexico

Europe - Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Greece, Greenland, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Russia, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine, United Kingdom (England, Northern Ireland, Scotland, and Wales)

Asia and Pacific Rim - Hong Kong, India, Israel, Japan, French Polynesia, Marshall Islands, Micronesia, New Caledonia, New Zealand, Palau, Singapore, South Korea, Thailand, Taiwan

Australia - Australia

 Africa - South Africa

 U.S. Protectorates - Puerto Rico, U.S. Virgin Islands, U.S. Minor Outlying Islands, Guam, American Samoa and Northern Mariana Islands

 International Shipping, Duties, and Fees

 Shipping price includes shipping and handling and does not include local import taxes, customs duties, and other local fees.

SHIPPING OF IN-STOCK ITEMS
In-stock items are shipped on the same day for orders received before 2 pm Eastern Time (11 am Pacific Time). Orders received on a Saturday or a Sunday will be shipped on the following Monday. Orders received on a national holiday will be shipped on the following business day.
 
While PedalGadgets strives to maintain up to date inventory, if a product is sold out prior to the warehouse pulling your order, the product will be placed on backorder. We will contact you immediately to discuss shipping options if this occurs.
 
ORDER TRACKING
To provide you with up-to-date information, your order will be followed by two emails. Your will receive one email a few minutes after your order is placed, and a second email once your order is shipped. Please allow 24-48 hours from the time your order is shipped for the tracking information to appear in our shippers' systems. You may also track you order by logging into your account on our site.
 
Most orders are shipped using USPS. Shipping price includes shipping and handling but do not include customs duties, import taxes, and other local duties for international orders.
 
We reserve the right to change our shipping rates and policies at any time.
 
RETURN, CANCELLATION, AND EXCHANGE POLICY

Enjoy Our Hassle Free Return Policy!

Unlike our competitors that only offer 30 or even 15 days, we offer 90 days to return a product and we make the process very simple and truly hassle free!

If you are not 100% satisfied with your purchase, we will be happy to accept a return for a full refund. While our competitors may have complicated rules about returning products, we let you return any product you buy from us. All we ask is that you send the items back to us in the original packaging, and make sure that the merchandise is in the same condition.
 
We'll even pay for return shipping if the return is a result of our error. Just let us know and we'll provide you with a prepaid shipping label. Please make sure to use the label, as no refunds will be issued for any shipping cost if you decide not to use our shipping label.

- You can return your purchase for up to 90 days from the purchase date (365 days for the manufacturer's warranty exchanges)
- Products must be in the condition you received them and in the original box and/or packaging.
- You can return any product purchased from us, including special order products.
- Full refund means price paid plus any applicable tax excluding original shipping charge.
- Defective items may be exchanged for up to 1 year from original delivery date

Once your return is received and inspected by our warehouse staff (usually within 72 hours of receipt), we will process your refund and automatically apply a credit to your original method of payment within 7 days. Please note that depending on your credit card company, it may take additional 2-10 business days after your credit is applied for it to post to your account.
 
To return an item, log in to your account and click on "returns" or fill out a return request here.
Have questions? We’re here to help you! Contact us now for immediate response.
 
Order Cancellation
You may cancel your order before it enters the shipping process. If you need to cancel your order, please contact us as soon as possible. Please note, we try our best to provide you with the quickest service possible. Once your order has entered the shipping process, we will not be able to cancel it. You may, of course, return any product to us as per our Return Policy, as stated above.
 
Warranty Exchanges
As authorized U.S. distributors for the products we sell, we are able to exchange your purchase up to one year from the date of original delivery under the manufacturer's warranty. Most products we sell are guaranteed by the original manufacturer against factory defects, which excludes normal wear and tear and physical damage.
 
A defective product may be exchanged for a new one for up to a year from original delivery. If a product you purchased from us is defective, please contact us for assistance. A defective item cannot be returned for a refund. A defective product can only be exchanged for a new one.
 
Please note - we process the manufacturer's warranty as a courtesy and added convenience for our customers. PedalGadgets is not responsible for shipping charges to return the defective products, ship a replacement products from PedalGadgets to customer or refunding shipping charges from the original order.
 
We reserve the right to change our return, cancellation, and exchange policies at any time.

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